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Price Match Guarantee

We want to provide you with the best prices when you shop with us. If by chance you find an identical item currently advertised at a lower price by another store, we guarantee to match the price for you. 

Just present the competitor's current advertisement or proof of price to us then contact us to send your price match request! Read on for more information. 


Price match policy

  • The item must be the identical item, brand name, size, weight, color, quantity and model number.
  • Limit of one competitor online price match per identical item, per customer.
  • Price must be current, i.e. price is valid at the time the price match is requested.
  • Retail price must be shown on the website or print ad. Online prices will be validated by a Slow Juicer Australia team member.
  • Competitor must be a registered Australian business with an ABN and registered for GST. 
  • Competitor must be located in Australia.
  • Competitor online items must be in stock at the time a price match is requested.
  • Competitor catalogs can be matched as long as the catalog displays a current date, retail price and meets all other competitor ad match qualifications.
  • Competitor's price must include all delivery charges, GST and bonus offers and must be verifiable by Slow Juicer Australia.
  • If item is not available or in stock with us, a rain check will not be issued to match the online price or competitor’s print ad.
  • We reserve the right to verify a competitor’s advertised price and the availability of the item.

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Price match exclusions

Competitor Exclusions:

  • International stores not located in Australia, including New Zealand
  • Local and international Ebay sellers
  • Warehouse outlets

 

Price Exclusions:

  • Clearance, closeout, damaged product, used, refurbished, open packages or liquidation sales.
  • Prices advertised only as a percent off or dollar off.
  • Prices that only display on a website after guests log in.
  • Paid membership club or paid loyalty programs (e.g. prices that require a club or loyalty card that is associated with a membership fee).
  • Buy one, get one if the retail price is not shown in the advertisement.
  • Competitor coupon-required.
  • Mail-in offers or instant rebates.
  • Offers that include financing.

 

Ad Exclusions:

  • Items advertised as limited time / limited supply / limited quantity
  • Pricing or typographical errors

 

Item Exclusions:

  • Non-branded items
  • Product services (warranties, assembly, etc.)
  • Damaged, second hand, floor stock, end of line, ex demo or similar
  • Grey imports or direct imports, i.e. products acquired directly from internationally-based distributors rather than the manufacturer's locally licensed importer or distributor. These products are usually supplied directly to the customer from overseas.

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How to get a price match from us

Simply contact us to request a price match. You will need to include the item name and model number, competitor name, competitor pricing and proof of price. You will also have to provide your contact details so that we can contact you. Read below to see what qualifies as proof of price. 

What qualifies as proof of price?

Please provide us with a working website link to the product page with the price or a scan of the printed ad. The price must be valid at the time of the price match request, and the retail price must be shown on the website or print ad. Catalogs can be matched as long as they display a current date, retail price, and meets all other competitor ad match qualifications. 

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